About Bus to Chicago
Busdog.com's "Bus to Chicago" is a Carbondale based, SIU alum owned commuter/charter bus service. Starting our sixth year, Busdog has become Carbondale's fastest, most reliable commuter service to and from the Chicago area. Although most of the passengers are SIU students, faculty and staff, it's open to anyone who wants to take a trip to the "Windy City".
"Busdog" is owned and operated by bus drivers and mechanics who created a business model that was based AGAINST all the things that drove bus passengers and drivers nuts!
The website is easy and safe. We invested a lot of your hard earned money into the most secure system we could find. Your credit card information goes directly to a bank. We never see your information and we don't want to. That's why we hate taking orders over the phone if it involves cr/dr cards.
Most of the time your calls are answered by a person, not a phone tree followed by a machine. The person who picks up will even answer your question correctly or will look up the correct answer and actually call you back. A lot of times the phone is even answered by an owner of the company who might be driving the very bus you're taking. NOTE: NOT WHILE ACTUALLY DRIVING THE BUS.
In December of 2012, our entire fleet of MCI, 55 passenger motor coaches was fitted with new stainless steel frames (yes, frames) and an upgraded suspension that ensures the same reliability of service with more comfort and a higher work capacity for the many sold out weekends we are currently enjoying.
In April of 2015, we were honored with the "Connect SI and AT&T Technology Award".
In November 0f 2015, the Better Business Bureau awards us with an A+ consumer rating.
In February of 2016, we began offering a combination route of the Northwest Express/Chicago Direct called the SUPER COMBINATION SPECIAL in comfortable, COMMERCIAL 15 PASSENGER BUSES for easier, faster trips on weekends that don't require one of our full-sized motor coaches. It's more efficiant for passengers and a big cost saver for the company.
In August of 2016, Busdog.com's "Bus to Chicago" completed our super high efficiant, 100% off the power grid, offices and garages. Even though it's based in Carbondale's industrial park, we actually grow enough corn and soy to produce a lot of green fuel for vehicles and used recycled materials for as much of the construction as is possible. This new building keeps buses safe and climate controlled when not in use; clean and ready for use on any job that might come our way.
In December of 2016, Busdog's Bus to Chicago completed 5 years of accident-free, 94% on-time arrivals and departures.
In short, the money we make in this business is reinvested back into the rolling stock and infrastructure of the company. "Busdog's Bus to Chicago" passengers are building this bus company and we treat you like we know it. Without our passengers we wouldn't be here. With this in mind please do call us with suggestions, comments and especially complaints. If we can fix it we will, if not we'll come up with a reason, not an excuse.
Bus travel with us is fun, fast, safe, inexpensive and we hope you make a new friend on the bus everytime you get on board.
Advertising sales, Charters, Employment,
Comments, complaints and suggestions:
Phone inquiries: 618-521-5207
Our mailing address is:
Bus to Chicago, LLC. 800 West Sycamore St., Carbondale, IL. 62901
Every driver on at "Busdog" is licensed beyond requirement, has a minmum of 20,000 hours commercial operating experience, carries a current federal medical card. Each is subject to required state and U.S. drug & alcohol screening and random inspections. Every motor coach has passed an Ilinois or Federal inspection within the last 6 months.
Busdog's "Bus to Chicago" takes safety very seriously!